Luisa D'El Rodrigues, Author at Mopinion https://mopinion.com/author/luisa/ Customer Feedback Intelligence For Digital Enterprises Mon, 01 Sep 2025 07:38:02 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.2 Voice of the Customer Template https://mopinion.com/voice-of-the-customer-template/ https://mopinion.com/voice-of-the-customer-template/#respond Wed, 20 Aug 2025 12:21:03 +0000 https://mopinion.com/?p=98092 A Voice of the Customer (VoC) template is a structured, systematic way to capture, organise, and act on feedback so every decision is guided by real customer insight, not assumptions. Done right, it’s the difference between a product that fails and one that drives loyalty, advocacy, and measurable growth. Imagine this: you’ve just launched a […]

The post Voice of the Customer Template appeared first on Mopinion.

]]> https://mopinion.com/voice-of-the-customer-template/feed/ 0 How to Ask for Website Feedback (and Actually Get It!) https://mopinion.com/how-to-ask-for-website-feedback-and-actually-get-it/ https://mopinion.com/how-to-ask-for-website-feedback-and-actually-get-it/#respond Mon, 11 Aug 2025 10:07:55 +0000 https://mopinion.com/?p=97960 Website feedback is your secret weapon to uncover what visitors truly think, beyond what analytics can reveal. Your site might load quickly, rank well and tick all the UX and SEO boxes. But even a perfectly optimised website can leave visitors confused or frustrated and you won’t know why unless you ask. That’s where website […]

The post How to Ask for Website Feedback (and Actually Get It!) appeared first on Mopinion.

]]> https://mopinion.com/how-to-ask-for-website-feedback-and-actually-get-it/feed/ 0 Website Feedback Types: 6 Ways to Turn Visitor Insights into Action! https://mopinion.com/website-feedback-types/ https://mopinion.com/website-feedback-types/#respond Fri, 25 Jul 2025 09:24:27 +0000 https://mopinion.com/?p=97576 Website feedback gives you something that no amount of analytics can: the voice of your visitors. While tools can track clicks, scrolls and time on page, they can’t uncover frustration, confusion or unmet expectations. Your website might be polished and functional, but if users can’t complete their goals, or worse, don’t feel heard, conversions will […]

The post Website Feedback Types: 6 Ways to Turn Visitor Insights into Action! appeared first on Mopinion.

]]> https://mopinion.com/website-feedback-types/feed/ 0 Website Feedback Survey: The Key to a Better UX https://mopinion.com/website-feedback-survey/ https://mopinion.com/website-feedback-survey/#respond Tue, 08 Jul 2025 08:28:11 +0000 https://mopinion.com/?p=97188 A website feedback survey is your secret weapon for transforming your digital experience, turning frustrated visitors into loyal customers. Today’s customers don’t just want a great online interaction; they expect it. And when something isn’t quite right, they often leave without saying a word, quietly costing you conversions, trust, and loyalty. That’s where website feedback […]

The post Website Feedback Survey: The Key to a Better UX appeared first on Mopinion.

]]> https://mopinion.com/website-feedback-survey/feed/ 0 Website Feedback Questions: What to Ask and Why! https://mopinion.com/website-feedback-questions/ https://mopinion.com/website-feedback-questions/#respond Thu, 05 Jun 2025 09:09:04 +0000 https://mopinion.com/?p=96732 Your website is often the first impression someone has of your brand, and that impression matters. So how do you know if your site is delivering the experience your visitors expect? Simple: you ask the right feedback questions! By doing this, you gain valuable insights into how users experience your site and where improvements can […]

The post Website Feedback Questions: What to Ask and Why! appeared first on Mopinion.

]]> https://mopinion.com/website-feedback-questions/feed/ 0 How to Democratise your Customer Experience Data https://mopinion.com/how-to-democratise-your-customer-experience-data-blog/ https://mopinion.com/how-to-democratise-your-customer-experience-data-blog/#respond Tue, 06 May 2025 08:01:02 +0000 https://mopinion.com/?p=96144 Data is everywhere. And when it comes to improving the digital customer experience (CX), knowing how to collect, understand and act on that data is key. But with growing amounts of feedback and behavioural insights coming from all directions, many businesses struggle with making that data accessible across teams and departments, especially in ways that […]

The post How to Democratise your Customer Experience Data appeared first on Mopinion.

]]> https://mopinion.com/how-to-democratise-your-customer-experience-data-blog/feed/ 0 5 Mobile App Feedback Examples from Leading Brands https://mopinion.com/app-feedback-examples/ https://mopinion.com/app-feedback-examples/#respond Thu, 01 May 2025 12:11:45 +0000 https://mopinion.com/?p=96067 When you think about mobile app feedback, you might not be entirely sure what it really means. Don’t worry — we’re here to break it down for you with real app feedback examples. What is App Feedback? In simple terms, app feedback is what users think about your app, including their thoughts, suggestions and experiences. […]

The post 5 Mobile App Feedback Examples from Leading Brands appeared first on Mopinion.

]]> https://mopinion.com/app-feedback-examples/feed/ 0