customer stories Archives - Mopinion https://mopinion.com/tag/customer-stories/ Customer Feedback Intelligence For Digital Enterprises Wed, 27 Aug 2025 09:50:06 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.2 How feedback powers Air France–KLM’s CX & digital journey https://mopinion.com/customer-story-air-france-klm/ https://mopinion.com/customer-story-air-france-klm/#respond Fri, 13 Jun 2025 08:20:49 +0000 https://mopinion.com/?p=96911 Customer experience (CX) is a top priority for the French–Dutch airline Air France–KLM Group. By actively listening to their passengers, they continually refine the digital journey to meet evolving needs – supported by Mopinion’s digital feedback software. Danny Pruis, Business Analyst at Air France-KLM Group, explains that they have worked with collecting, analysing and implementing […]

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]]> https://mopinion.com/customer-story-air-france-klm/feed/ 0 How Smartphonehoesjes.nl uses customer feedback to elevate the digital experience https://mopinion.com/smartphonehoesjes-nl-customer-feedback/ https://mopinion.com/smartphonehoesjes-nl-customer-feedback/#respond Wed, 09 Apr 2025 08:40:22 +0000 https://mopinion.com/?p=95398 Smartphonehoesjes.nl is your go-to destination for all mobile device accessories – from smartphones to laptops and e-readers. As specialists in their field, it’s important for Smartphonehoesjes.nl to deliver both an optimised website and the best service – something they achieve with the help of feedback. In this article, you’ll discover how collecting and analysing digital […]

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]]> https://mopinion.com/smartphonehoesjes-nl-customer-feedback/feed/ 0 From Gaps to Growth: Away’s Journey with Customer Insights https://mopinion.com/aways-journey-with-customer-insights/ https://mopinion.com/aways-journey-with-customer-insights/#respond Wed, 29 Jan 2025 07:27:23 +0000 https://mopinion.com/?p=90824 Designed for travellers by travellers – Away is an American luggage and travel accessories brand. Their mission? To transform travel and inspire people to get away more because they believe that the more everyone travels, the better we all become. This mission informs everything Away does – from the innovative products they offer to their […]

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]]> https://mopinion.com/aways-journey-with-customer-insights/feed/ 0 Rijksoverheid.nl optimises the user journey with digital feedback https://mopinion.com/customer-story-rijksoverheid/ https://mopinion.com/customer-story-rijksoverheid/#respond Wed, 17 Jul 2024 09:25:14 +0000 https://mopinion.com/?p=93345 The central Government of the Netherlands distributes a massive amount of information on a daily basis, with one of their biggest channels being their website, rijksoverheid.nl. As this site is such a big information source for the Dutch citizens, it’s important to keep it as clear and user-friendly as possible. To achieve this, rijksoverheid.nl makes […]

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]]> https://mopinion.com/customer-story-rijksoverheid/feed/ 0 How Luminor Group transforms corporate banking with user feedback https://mopinion.com/luminor-group-user-feedback/ https://mopinion.com/luminor-group-user-feedback/#respond Tue, 02 Jul 2024 07:04:01 +0000 https://mopinion.com/?p=92793 Luminor Group is the leading independent bank and the third-largest provider of financial services in the Baltic region. A key element of this success is their agile and forward-thinking business model; an approach that is clearly reflected in their digital banking platform Bridge. Bridge is a specialised application designed for Luminor’s corporate customers, offering real-time […]

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]]> https://mopinion.com/luminor-group-user-feedback/feed/ 0 Astore elevates customer satisfaction with user insights https://mopinion.com/astore-shop-customer-story/ https://mopinion.com/astore-shop-customer-story/#respond Thu, 27 Jun 2024 09:50:58 +0000 https://mopinion.com/?p=93074 Part of the Accor Group, Astore is a leading hospitality procurement organisation. With their shopping and reference center Astore Shop, they bring together nearly 3,500 suppliers to deliver any product or service a hotel or restaurant might need. With such vast operations, it’s only natural that they stay in touch with their customers. Something they […]

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]]> https://mopinion.com/astore-shop-customer-story/feed/ 0 How Topicus maximises their products with digital feedback https://mopinion.com/how-topicus-maximises-their-products-with-digital-feedback/ https://mopinion.com/how-topicus-maximises-their-products-with-digital-feedback/#respond Mon, 06 May 2024 07:19:14 +0000 https://mopinion.com/?p=91972 Topicus is a leading provider of consumer-centric digital platforms and software. They mainly develop products for first and second-line healthcare providers, such as General Practitioners, Urgent Care Centers and larger healthcare collectives, but are also active in finance, education and social services. This means that their software is used by many people for highly important […]

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]]> https://mopinion.com/how-topicus-maximises-their-products-with-digital-feedback/feed/ 0 Discover how Etos stays in touch with their online customers https://mopinion.com/how-etos-stays-in-touch-with-their-online-customers/ https://mopinion.com/how-etos-stays-in-touch-with-their-online-customers/#respond Mon, 19 Feb 2024 12:48:36 +0000 https://mopinion.com/?p=89359 Etos is a huge household name in the Netherlands and rightly so. This drugstore has been around for more than 100 years and has over 550 stores in the country. You don’t make it that far without continuously delivering the best customer experience possible! Even though Etos has existed for over 100 years, the webshop […]

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]]> https://mopinion.com/how-etos-stays-in-touch-with-their-online-customers/feed/ 0 How SUPER RTL keeps a pulse on user satisfaction https://mopinion.com/how-super-rtl-keeps-a-pulse-on-user-satisfaction/ https://mopinion.com/how-super-rtl-keeps-a-pulse-on-user-satisfaction/#respond Tue, 05 Dec 2023 12:32:48 +0000 https://mopinion.com/?p=87816 SUPER RTL's brand TOGGO, a leading provider of kids' entertainment in Germany, revamped their website and app to offer a diverse range of content. They adopted a feedback solution for measuring user satisfaction, spearheaded by Daniel Haupt, Product Owner, to achieve their online objectives.

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]]> https://mopinion.com/how-super-rtl-keeps-a-pulse-on-user-satisfaction/feed/ 0 Bokadirekt creates the optimal customer journey with consumer feedback https://mopinion.com/how-bokadirekt-creates-the-optimal-customer-journey/ https://mopinion.com/how-bokadirekt-creates-the-optimal-customer-journey/#respond Thu, 05 Oct 2023 07:15:13 +0000 https://mopinion.com/?p=86842 Bokadirekt, Sweden's largest marketplace for beauty and health services, emphasizes customer satisfaction. Victor Cabrera, Optimisation Lead, and his team utilize Mopinion to collect consumer feedback, aiding in achieving their online goals and retaining customer satisfaction.

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