customer experience

Posts

From Pilot to Proven: Intergamma’s Feedback Story

From Pilot to Proven: Intergamma’s Feedback Story

Intergamma, the organisation behind brands GAMMA and KARWEI is the largest DIY (hardware) company in the Benelux region – with nearly...

Erin Gilliam Haije

Erin Gilliam Haije 02/11/2018

4 Steps to a Successful Customer Obsessed Marketing Strategy

4 Steps to a Successful Customer Obsessed Marketing Strategy

Customers are the most important cog in your business. Without them, you don’t have a business. But, despite all the tools we have today...

Guest Author 18/10/2018

How De Bijenkorf provides the ultimate omnichannel shopping experience

How De Bijenkorf provides the ultimate omnichannel shopping experience

De Bijenkorf, a renowned retail brand within the Netherlands known for its premium and personal service in stores, has had an offline...

Erin Gilliam Haije

Erin Gilliam Haije 06/07/2018

Top Digital Customer Experience (CX) Trends for 2018

Top Digital Customer Experience (CX) Trends for 2018

Another year has passed and Digital Customer Experience (CX) finds itself – once again – at the top of many business agendas....

Erin Gilliam Haije

Erin Gilliam Haije 16/01/2018

How improving customer experience can benefit SEO

Is customer experience an important search engine ranking factor? There are a number of different factors that go into how a website will...

Mopinion

Mopinion 08/11/2017

How Simpel boosts customer experience using Mopinion

How Simpel boosts customer experience using Mopinion

Simpel is the largest, independent sim only provider in the Netherlands. Simpel has been active in the Dutch telecom market since 2007....

Erin Gilliam Haije

Erin Gilliam Haije 01/11/2017

Introducing a new community for Customer Experience News

Introducing a new community for Customer Experience News

Mopinion, a proud sponsor, is happy to announce the launch of a new online community, Customer Experience News. It includes curated content...

Erin Gilliam Haije

Erin Gilliam Haije 30/10/2017

3 Ways Online Feedback Can Prevent a ‘Scary’ Customer Experience

3 Ways Online Feedback Can Prevent a ‘Scary’ Customer Experience

Halloween is slowly creeping up on us. There’s that subtle hint of pumpkin spice lingering in the air, costumes filling up all of the...

Erin Gilliam Haije

Erin Gilliam Haije 25/10/2017

Top 10 Best Guides for Digital Customer Experience Experts

Top 10 Best Guides for Digital Customer Experience Experts

Brought on by sharply heightened customer expectations and the rapid growth of digital channels and touchpoints, digital customer...

Erin Gilliam Haije

Erin Gilliam Haije 09/05/2017

Be a Better Leader By Improving The Customer Experience

Be a Better Leader By Improving The Customer Experience

The way businesses approach customer experience (CX) is shifting, along with driving a fundamental change in company culture. Leaders who...

Guest Author 20/04/2017

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