insights Archives - Mopinion https://mopinion.com/tag/insights/ Customer Feedback Intelligence For Digital Enterprises Wed, 03 Sep 2025 09:28:30 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.2 A Guide to Collecting Product Feedback https://mopinion.com/product-feedback/ https://mopinion.com/product-feedback/#respond Wed, 27 Aug 2025 07:25:17 +0000 https://mopinion.com/?p=44087 Markets move fast, leaving little room for delay; a trend which has left many product managers and marketers with a great deal of pressure to perform and achieve product excellence. Nearly 77% of consumers view brands more favourably when they actively seek and act on customer feedback Therefore, for product teams, success is all about […]

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]]> https://mopinion.com/product-feedback/feed/ 0 Voice of the Customer Template https://mopinion.com/voice-of-the-customer-template/ https://mopinion.com/voice-of-the-customer-template/#respond Wed, 20 Aug 2025 12:21:03 +0000 https://mopinion.com/?p=98092 A Voice of the Customer (VoC) template is a structured, systematic way to capture, organise, and act on feedback so every decision is guided by real customer insight, not assumptions. Done right, it’s the difference between a product that fails and one that drives loyalty, advocacy, and measurable growth. Imagine this: you’ve just launched a […]

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]]> https://mopinion.com/voice-of-the-customer-template/feed/ 0 Online Surveys 101: Everything you need to know https://mopinion.com/surveys/ https://mopinion.com/surveys/#respond Fri, 01 Aug 2025 07:09:31 +0000 https://mopinion.com/?p=87231 Surveys, surveys, surveys, They’re all the hype among digital organisations today. In fact, the use of online surveys has witnessed a substantial surge in recent years. Over 80% of businesses employ this method to collect feedback and make data-driven decisions. Not only is it a quick and effective way to gather relevant data from your […]

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]]> https://mopinion.com/surveys/feed/ 0 The Top 10 Best Alternatives to Medallia for Digital https://mopinion.com/best-alternatives-medallia-digital/ https://mopinion.com/best-alternatives-medallia-digital/#respond Thu, 31 Jul 2025 08:32:49 +0000 https://mopinion.com/?p=13924 Businesses nowadays are becoming increasingly more customer-centric on their digital channels, and for a good reason, too. Studies show that companies that put their customers at the core of their business are nearly 60% more profitable than those that don’t. So what are these companies doing to achieve this success exactly? Many of them are […]

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]]> https://mopinion.com/best-alternatives-medallia-digital/feed/ 0 7 Alternatives to GetFeedback CX and Digital https://mopinion.com/7-alternatives-to-getfeedback-cx-and-digital/ https://mopinion.com/7-alternatives-to-getfeedback-cx-and-digital/#respond Mon, 21 Jul 2025 07:51:05 +0000 https://mopinion.com/?p=86778 If you are here, you are probably looking for competitors or alternatives to GetFeedback. GetFeedback is a customer experience and survey platform that helps collect and analyse feedback from its customers. Sounds familiar, right?! Updated: August 2025 First things first: What does GetFeedback offer? Well, they have multiple products and services, like a CX platform […]

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]]> https://mopinion.com/7-alternatives-to-getfeedback-cx-and-digital/feed/ 0 What is Customer Feedback Management? Tips, tools and more… https://mopinion.com/customer-feedback-management/ https://mopinion.com/customer-feedback-management/#respond Fri, 18 Jul 2025 07:44:18 +0000 https://mopinion.com/?p=49430 Managing customer feedback is a challenge many organisations face on a daily basis – especially when dealing with a large amount of feedback, coming from multiple sources and various digital channels. In fact, this process can be downright overwhelming. That is, unless you practice good customer feedback management. By streamlining feedback data in a way […]

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]]> https://mopinion.com/customer-feedback-management/feed/ 0 The Complete Guide to Email Feedback https://mopinion.com/what-is-email-feedback/ https://mopinion.com/what-is-email-feedback/#respond Tue, 20 May 2025 07:42:00 +0000 https://mopinion.com/?p=49523 It’s 2025, and you’re probably wondering if your email marketing efforts are still paying off. Interestingly enough, while many new opportunities are surfacing that enable digital marketers to reach out to their customers (such as video marketing and webinars), email marketing still remains one of the most effective. In fact, according to HubSpot, “email generates […]

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]]> https://mopinion.com/what-is-email-feedback/feed/ 0 Top 10 Alternatives and Competitors of Qualtrics https://mopinion.com/alternatives-and-competitors-of-qualtrics/ https://mopinion.com/alternatives-and-competitors-of-qualtrics/#respond Fri, 02 May 2025 11:18:39 +0000 https://mopinion.com/?p=15651 Online customer survey tools are a great way of engaging with your customers and discovering insights into various areas of online performance. For example, you can use them to trace product feedback, carry out market research, measure customer service, the performance of your newsletters and much more. But which online customer survey tool is best […]

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]]> https://mopinion.com/alternatives-and-competitors-of-qualtrics/feed/ 0 Customer Feedback: How to collect and analyse your data https://mopinion.com/customer-feedback/ https://mopinion.com/customer-feedback/#respond Fri, 07 Mar 2025 07:18:33 +0000 https://mopinion.com/?p=50235 Are your customers getting value out of the online experience you’re offering? Are they satisfied with your products and services? And just how loyal are they to your brand exactly? These are the questions customer feedback will help you get the answers to. In return, a better understanding of your customers’ needs helps ensure that […]

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]]> https://mopinion.com/customer-feedback/feed/ 0 5 Tips for Creating Better Mobile Surveys https://mopinion.com/creating-better-mobile-surveys/ https://mopinion.com/creating-better-mobile-surveys/#respond Sat, 22 Feb 2025 09:19:16 +0000 https://another-domain.mopinion.com/?p=79505 Mobile surveys are an effective instrument for measuring the mobile experience. Unfortunately, however, many organisations still struggle to deploy mobile surveys that generate meaningful results. Whether you are struggling with low survey response rates, failing to target users intelligently, or keeping users engaged in the process, it’s time to take matters into your own hands. […]

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