customer feedback Archives - Mopinion https://mopinion.com/tag/customer-feedback/ Customer Feedback Intelligence For Digital Enterprises Wed, 03 Sep 2025 09:35:22 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.2 Voice of the Customer Template https://mopinion.com/voice-of-the-customer-template/ https://mopinion.com/voice-of-the-customer-template/#respond Wed, 20 Aug 2025 12:21:03 +0000 https://mopinion.com/?p=98092 A Voice of the Customer (VoC) template is a structured, systematic way to capture, organise, and act on feedback so every decision is guided by real customer insight, not assumptions. Done right, it’s the difference between a product that fails and one that drives loyalty, advocacy, and measurable growth. Imagine this: you’ve just launched a […]

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]]> https://mopinion.com/voice-of-the-customer-template/feed/ 0 Top 29 Best Customer Feedback Tools in 2025 https://mopinion.com/customer-feedback-tools/ https://mopinion.com/customer-feedback-tools/#respond Fri, 08 Aug 2025 07:30:24 +0000 https://mopinion.com/?p=10666 It’s all about the customer these days. According to Zendesk, 80% of consumers say they will leave a company if they have more than one disappointing customer experience. This proves that the moment you put the customer at the core of your business and focus on improving their experiences, you’re already one step closer to […]

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]]> https://mopinion.com/customer-feedback-tools/feed/ 0 What is Customer Feedback Management? Tips, tools and more… https://mopinion.com/customer-feedback-management/ https://mopinion.com/customer-feedback-management/#respond Fri, 18 Jul 2025 07:44:18 +0000 https://mopinion.com/?p=49430 Managing customer feedback is a challenge many organisations face on a daily basis – especially when dealing with a large amount of feedback, coming from multiple sources and various digital channels. In fact, this process can be downright overwhelming. That is, unless you practice good customer feedback management. By streamlining feedback data in a way […]

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]]> https://mopinion.com/customer-feedback-management/feed/ 0 Webinar summary: 5 Ways to Turn Feedback Data into CX Gold https://mopinion.com/summary-5-ways-to-turn-feedback-data-into-cx-gold/ https://mopinion.com/summary-5-ways-to-turn-feedback-data-into-cx-gold/#respond Wed, 16 Jul 2025 11:57:31 +0000 https://mopinion.com/?p=97412 Picture this: You’ve kick-started your digital feedback strategy, put your first forms live, and data is starting to pour in. Great! But now what? How do you turn that raw data into actionable insights that will positively impact your business? This was the topic for our last webinar, ‘5 ways to turn feedback data into […]

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]]> https://mopinion.com/summary-5-ways-to-turn-feedback-data-into-cx-gold/feed/ 0 7 Digital Customer Feedback Form Templates and Examples https://mopinion.com/customer-feedback-form-templates-and-examples/ https://mopinion.com/customer-feedback-form-templates-and-examples/#respond Wed, 16 Jul 2025 10:46:21 +0000 https://mopinion.com/?p=89060 We all know the benefits of collecting customer feedback. It helps you figure out how happy your customers are, it can weed out bugs in your system and improve the content on your website. Ultimately, it contributes to building a better product or service. All feedback forms were, however, not created equal, which is why […]

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]]> https://mopinion.com/customer-feedback-form-templates-and-examples/feed/ 0 How to write good survey questions: 80 examples and tips https://mopinion.com/survey-questions/ https://mopinion.com/survey-questions/#respond Thu, 03 Jul 2025 07:58:07 +0000 https://mopinion.com/?p=86446 Do you want to gather feedback from users, customers, visitors or anyone else interacting with your your digital channels? Smart choice! Businesses that leverage consumer insights, outperform their competition by 85%, according to Microsoft. A popular way to start collecting feedback is by creating a survey. But which questions should you use? And how, exactly, […]

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]]> https://mopinion.com/survey-questions/feed/ 0 Creating a customer feedback form: A complete breakdown https://mopinion.com/customer-feedback-forms/ https://mopinion.com/customer-feedback-forms/#respond Tue, 01 Jul 2025 08:39:24 +0000 https://mopinion.com/?p=88590 Ever wondered how to nail down what your customers really think? Well, truth be told, it’s all in the form. Building a killer customer feedback form is the key to unlocking genuine insights. But there’s a catch. How do you know which elements of a form work for your brand? Where should you deploy them? […]

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]]> https://mopinion.com/customer-feedback-forms/feed/ 0 Most Popular NPS Survey Questions & Templates https://mopinion.com/nps-surveys/ https://mopinion.com/nps-surveys/#respond Wed, 18 Jun 2025 07:00:05 +0000 https://mopinion.com/?p=86989 Customer loyalty measures the level of trust and satisfaction your customers have with your brand. It also fosters a sense of community and belonging, which leads to long-term relationships AND long-term growth. And that, my friends, makes the use of customer loyalty as a metric a huge game changer. By actively monitoring loyalty levels with […]

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]]> https://mopinion.com/nps-surveys/feed/ 0 Website Feedback Questions: What to Ask and Why! https://mopinion.com/website-feedback-questions/ https://mopinion.com/website-feedback-questions/#respond Thu, 05 Jun 2025 09:09:04 +0000 https://mopinion.com/?p=96732 Your website is often the first impression someone has of your brand, and that impression matters. So how do you know if your site is delivering the experience your visitors expect? Simple: you ask the right feedback questions! By doing this, you gain valuable insights into how users experience your site and where improvements can […]

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]]> https://mopinion.com/website-feedback-questions/feed/ 0 Customer Satisfaction Survey Questions & Tips https://mopinion.com/customer-satisfaction-survey/ https://mopinion.com/customer-satisfaction-survey/#respond Wed, 28 May 2025 07:30:43 +0000 https://mopinion.com/?p=86471 From fostering repeat business and generating positive word-of-mouth referrals to bolstering a company’s reputation in an increasingly competitive market, customer satisfaction (CSAT) is the driving force that propels businesses towards sustained growth and prosperity. After all, when customers feel genuinely satisfied, not only does this signal a job well done, but it also translates into […]

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