user feedback Archives - Mopinion https://mopinion.com/tag/user-feedback/ Customer Feedback Intelligence For Digital Enterprises Tue, 02 Sep 2025 11:57:07 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.2 Voice of the Customer Template https://mopinion.com/voice-of-the-customer-template/ https://mopinion.com/voice-of-the-customer-template/#respond Wed, 20 Aug 2025 12:21:03 +0000 https://mopinion.com/?p=98092 A Voice of the Customer (VoC) template is a structured, systematic way to capture, organise, and act on feedback so every decision is guided by real customer insight, not assumptions. Done right, it’s the difference between a product that fails and one that drives loyalty, advocacy, and measurable growth. Imagine this: you’ve just launched a […]

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]]> https://mopinion.com/voice-of-the-customer-template/feed/ 0 7 Alternatives to GetFeedback CX and Digital https://mopinion.com/7-alternatives-to-getfeedback-cx-and-digital/ https://mopinion.com/7-alternatives-to-getfeedback-cx-and-digital/#respond Mon, 21 Jul 2025 07:51:05 +0000 https://mopinion.com/?p=86778 If you are here, you are probably looking for competitors or alternatives to GetFeedback. GetFeedback is a customer experience and survey platform that helps collect and analyse feedback from its customers. Sounds familiar, right?! Updated: August 2025 First things first: What does GetFeedback offer? Well, they have multiple products and services, like a CX platform […]

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]]> https://mopinion.com/7-alternatives-to-getfeedback-cx-and-digital/feed/ 0 The Complete Guide to User Feedback https://mopinion.com/user-feedback/ https://mopinion.com/user-feedback/#respond Fri, 30 Aug 2024 08:58:27 +0000 https://mopinion.com/?p=37653 We live in a customer-centric world. Advances in consumer technology have been raising customer expectations about what constitutes a ‘good’ online experience for quite a few years now. They’re demanding consistency, interaction and convenience. As a result, user feedback has become a fundamental criteria for growing a business and maintaining a satisfied customer base. So […]

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]]> https://mopinion.com/user-feedback/feed/ 0 Here’s why UX Designers Need User Feedback… https://mopinion.com/why-ux-designers-need-user-feedback/ https://mopinion.com/why-ux-designers-need-user-feedback/#respond Wed, 22 May 2024 07:31:06 +0000 https://mopinion.com/?p=16678 UX design is all about providing your users with the information they’re looking for, and doing so in the cleanest and most intuitive way possible. However, in order to do this successfully, UX designers must understand how their visitors experience the website or mobile app; a task which can get a little sticky if they […]

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]]> https://mopinion.com/why-ux-designers-need-user-feedback/feed/ 0 10 Proven Strategies for UX Improvement https://mopinion.com/strategies-for-ux-improvement/ https://mopinion.com/strategies-for-ux-improvement/#respond Thu, 16 May 2024 07:07:33 +0000 https://mopinion.com/?p=92216 UX improvement isn’t just about making your website or app look pretty; it’s about creating seamless, intuitive, and enjoyable experiences for your users. A well-crafted UX not only increases user engagement but also fosters trust, enhances brand loyalty, and drives conversions. But how do you create and maintain a UX that is impactful and leaves […]

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]]> https://mopinion.com/strategies-for-ux-improvement/feed/ 0 Tying feedback into your user experience analytics https://mopinion.com/user-experience-analytics/ https://mopinion.com/user-experience-analytics/#respond Thu, 02 May 2024 11:11:48 +0000 https://mopinion.com/?p=92008 There are various challenges associated with creating an effective user experience analytics process. There’s the all-too-familiar issue of data fragmentation, whereby organisations struggle to bring data together from different sources. And then there’s the complexity that comes along with pinpointing user journeys across a myriad of touchpoints. But one of the most commonly recurring issues […]

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]]> https://mopinion.com/user-experience-analytics/feed/ 0 4 ways feedback improves the customer journey for government and nonprofit organisations https://mopinion.com/feedback-improves-customer-journey-for-government-and-nonprofit/ https://mopinion.com/feedback-improves-customer-journey-for-government-and-nonprofit/#respond Wed, 23 Aug 2023 08:22:36 +0000 https://mopinion.com/?p=86058 Governmental and nonprofit organisations deal with considerable amounts of data. Taxes, unemployment, immigration, impact stories, event registrations, financial data, etc. The list is long. Naturally, this creates a lot of content… as in loads! While posting this sort of information on a website or in a newsletter is an efficient way of reaching a large […]

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]]> https://mopinion.com/feedback-improves-customer-journey-for-government-and-nonprofit/feed/ 0 Best feedback use cases for insurance and financial services organisations https://mopinion.com/customer-feedback-use-cases-insurance-and-financial-services/ https://mopinion.com/customer-feedback-use-cases-insurance-and-financial-services/#respond Tue, 11 Jul 2023 12:40:35 +0000 https://mopinion.com/?p=85208 Customer expectations are growing, and digital journeys are becoming an increasingly important part of how insurance and financial services organisations engage with their customers, understand their expectations, and ultimately deliver on them. According to Bloomreach, “the sheer volume of questions and claims, legacy systems, ancient technology, and a distorted view of the customer journey are […]

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]]> https://mopinion.com/customer-feedback-use-cases-insurance-and-financial-services/feed/ 0 Why every CX Specialist needs user feedback https://mopinion.com/why-every-cx-specialist-needs-user-feedback/ https://mopinion.com/why-every-cx-specialist-needs-user-feedback/#respond Thu, 20 Oct 2022 13:43:43 +0000 https://mopinion.com/?p=80068 The consumer has changed. Spending patterns have changed. Consumers are more critical than ever before, and that creates even more challenges for you as a CX Specialist. So how do you deal with this? How do you ensure that customers stay by your side and targets are met? Now is the time to excel with […]

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]]> https://mopinion.com/why-every-cx-specialist-needs-user-feedback/feed/ 0 How user feedback will shape up your product experience https://mopinion.com/how-user-feedback-will-shape-up-your-product-experience/ https://mopinion.com/how-user-feedback-will-shape-up-your-product-experience/#respond Mon, 26 Sep 2022 13:04:58 +0000 https://beta-site.mopinion.com/?p=78110 SaaS organisations have a lot of new challenges ahead. With product-led growth at the forefront of their initiatives, product managers within these organisations are scrambling to create and maintain a memorable and engaging product experience. But what does a good product experience look like and how can the users themselves help these teams beef it […]

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