Default Blog Archives - Mopinion https://mopinion.com/category/blog/ Customer Feedback Intelligence For Digital Enterprises Mon, 01 Sep 2025 07:35:19 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.2 Voice of the Customer Template https://mopinion.com/voice-of-the-customer-template/ https://mopinion.com/voice-of-the-customer-template/#respond Wed, 20 Aug 2025 12:21:03 +0000 https://mopinion.com/?p=98092 A Voice of the Customer (VoC) template is a structured, systematic way to capture, organise, and act on feedback so every decision is guided by real customer insight, not assumptions. Done right, it’s the difference between a product that fails and one that drives loyalty, advocacy, and measurable growth. Imagine this: you’ve just launched a […]

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]]> https://mopinion.com/voice-of-the-customer-template/feed/ 0 Dashboard Exports: Share, collaborate and analyse effortlessly https://mopinion.com/dashboard-exports/ https://mopinion.com/dashboard-exports/#respond Tue, 15 Jul 2025 09:47:57 +0000 https://mopinion.com/?p=96489 Democratising user and customer feedback data is becoming a growing priority for businesses. After all, feedback is most effective when it flows through every department. But to manually compile multiple graphs and ensure they reach the right people is quite time-consuming. Especially when done regularly. Enter: Dashboard Exports! Simply click a button and receive all […]

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]]> https://mopinion.com/dashboard-exports/feed/ 0 How to Democratise your Customer Experience Data https://mopinion.com/how-to-democratise-your-customer-experience-data-blog/ https://mopinion.com/how-to-democratise-your-customer-experience-data-blog/#respond Tue, 06 May 2025 08:01:02 +0000 https://mopinion.com/?p=96144 Data is everywhere. And when it comes to improving the digital customer experience (CX), knowing how to collect, understand and act on that data is key. But with growing amounts of feedback and behavioural insights coming from all directions, many businesses struggle with making that data accessible across teams and departments, especially in ways that […]

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]]> https://mopinion.com/how-to-democratise-your-customer-experience-data-blog/feed/ 0 From Gaps to Growth: Away’s Journey with Customer Insights https://mopinion.com/aways-journey-with-customer-insights/ https://mopinion.com/aways-journey-with-customer-insights/#respond Wed, 29 Jan 2025 07:27:23 +0000 https://mopinion.com/?p=90824 Designed for travellers by travellers – Away is an American luggage and travel accessories brand. Their mission? To transform travel and inspire people to get away more because they believe that the more everyone travels, the better we all become. This mission informs everything Away does – from the innovative products they offer to their […]

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]]> https://mopinion.com/aways-journey-with-customer-insights/feed/ 0 How to collect user feedback in Cordova Apps https://mopinion.com/collect-user-feedback-in-cordova-apps/ Wed, 30 Oct 2024 12:05:18 +0000 https://mopinion.com/?p=94273 Cordova is an easy choice for many developers who want to build mobile apps that run on both iOS and Android. In this article we will dive into collecting user feedback in Cordova-based mobile apps.

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]]> How Luminor Group transforms corporate banking with user feedback https://mopinion.com/luminor-group-user-feedback/ https://mopinion.com/luminor-group-user-feedback/#respond Tue, 02 Jul 2024 07:04:01 +0000 https://mopinion.com/?p=92793 Luminor Group is the leading independent bank and the third-largest provider of financial services in the Baltic region. A key element of this success is their agile and forward-thinking business model; an approach that is clearly reflected in their digital banking platform Bridge. Bridge is a specialised application designed for Luminor’s corporate customers, offering real-time […]

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]]> https://mopinion.com/luminor-group-user-feedback/feed/ 0 10 Proven Strategies for UX Improvement https://mopinion.com/strategies-for-ux-improvement/ https://mopinion.com/strategies-for-ux-improvement/#respond Thu, 16 May 2024 07:07:33 +0000 https://mopinion.com/?p=92216 UX improvement isn’t just about making your website or app look pretty; it’s about creating seamless, intuitive, and enjoyable experiences for your users. A well-crafted UX not only increases user engagement but also fosters trust, enhances brand loyalty, and drives conversions. But how do you create and maintain a UX that is impactful and leaves […]

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]]> https://mopinion.com/strategies-for-ux-improvement/feed/ 0 Tying feedback into your user experience analytics https://mopinion.com/user-experience-analytics/ https://mopinion.com/user-experience-analytics/#respond Thu, 02 May 2024 11:11:48 +0000 https://mopinion.com/?p=92008 There are various challenges associated with creating an effective user experience analytics process. There’s the all-too-familiar issue of data fragmentation, whereby organisations struggle to bring data together from different sources. And then there’s the complexity that comes along with pinpointing user journeys across a myriad of touchpoints. But one of the most commonly recurring issues […]

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]]> https://mopinion.com/user-experience-analytics/feed/ 0 Top Product Feedback Examples and Strategies https://mopinion.com/product-feedback-examples/ https://mopinion.com/product-feedback-examples/#respond Thu, 29 Feb 2024 09:36:19 +0000 https://mopinion.com/?p=89827 Products thrive when they meet user needs – plain and simple. But without knowing what those needs are, there’s no real way of actually fulfilling them. Sometimes all it takes is inspiration from other brands to see the true value of an initiative. That is why we’ve rounded up several product feedback examples from various […]

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