Digital Feedback Archives - Mopinion https://mopinion.com/category/digital-feedback/ Customer Feedback Intelligence For Digital Enterprises Tue, 02 Sep 2025 11:57:07 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.2 A Guide to Collecting Product Feedback https://mopinion.com/product-feedback/ https://mopinion.com/product-feedback/#respond Wed, 27 Aug 2025 07:25:17 +0000 https://mopinion.com/?p=44087 Markets move fast, leaving little room for delay; a trend which has left many product managers and marketers with a great deal of pressure to perform and achieve product excellence. Nearly 77% of consumers view brands more favourably when they actively seek and act on customer feedback Therefore, for product teams, success is all about […]

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]]> https://mopinion.com/product-feedback/feed/ 0 Voice of the Customer Template https://mopinion.com/voice-of-the-customer-template/ https://mopinion.com/voice-of-the-customer-template/#respond Wed, 20 Aug 2025 12:21:03 +0000 https://mopinion.com/?p=98092 A Voice of the Customer (VoC) template is a structured, systematic way to capture, organise, and act on feedback so every decision is guided by real customer insight, not assumptions. Done right, it’s the difference between a product that fails and one that drives loyalty, advocacy, and measurable growth. Imagine this: you’ve just launched a […]

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]]> https://mopinion.com/voice-of-the-customer-template/feed/ 0 Online Surveys 101: Everything you need to know https://mopinion.com/surveys/ https://mopinion.com/surveys/#respond Fri, 01 Aug 2025 07:09:31 +0000 https://mopinion.com/?p=87231 Surveys, surveys, surveys, They’re all the hype among digital organisations today. In fact, the use of online surveys has witnessed a substantial surge in recent years. Over 80% of businesses employ this method to collect feedback and make data-driven decisions. Not only is it a quick and effective way to gather relevant data from your […]

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]]> https://mopinion.com/surveys/feed/ 0 7 Alternatives to GetFeedback CX and Digital https://mopinion.com/7-alternatives-to-getfeedback-cx-and-digital/ https://mopinion.com/7-alternatives-to-getfeedback-cx-and-digital/#respond Mon, 21 Jul 2025 07:51:05 +0000 https://mopinion.com/?p=86778 If you are here, you are probably looking for competitors or alternatives to GetFeedback. GetFeedback is a customer experience and survey platform that helps collect and analyse feedback from its customers. Sounds familiar, right?! Updated: August 2025 First things first: What does GetFeedback offer? Well, they have multiple products and services, like a CX platform […]

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]]> https://mopinion.com/7-alternatives-to-getfeedback-cx-and-digital/feed/ 0 What is Customer Feedback Management? Tips, tools and more… https://mopinion.com/customer-feedback-management/ https://mopinion.com/customer-feedback-management/#respond Fri, 18 Jul 2025 07:44:18 +0000 https://mopinion.com/?p=49430 Managing customer feedback is a challenge many organisations face on a daily basis – especially when dealing with a large amount of feedback, coming from multiple sources and various digital channels. In fact, this process can be downright overwhelming. That is, unless you practice good customer feedback management. By streamlining feedback data in a way […]

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]]> https://mopinion.com/customer-feedback-management/feed/ 0 Webinar summary: 5 Ways to Turn Feedback Data into CX Gold https://mopinion.com/summary-5-ways-to-turn-feedback-data-into-cx-gold/ https://mopinion.com/summary-5-ways-to-turn-feedback-data-into-cx-gold/#respond Wed, 16 Jul 2025 11:57:31 +0000 https://mopinion.com/?p=97412 Picture this: You’ve kick-started your digital feedback strategy, put your first forms live, and data is starting to pour in. Great! But now what? How do you turn that raw data into actionable insights that will positively impact your business? This was the topic for our last webinar, ‘5 ways to turn feedback data into […]

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]]> https://mopinion.com/summary-5-ways-to-turn-feedback-data-into-cx-gold/feed/ 0 7 Digital Customer Feedback Form Templates and Examples https://mopinion.com/customer-feedback-form-templates-and-examples/ https://mopinion.com/customer-feedback-form-templates-and-examples/#respond Wed, 16 Jul 2025 10:46:21 +0000 https://mopinion.com/?p=89060 We all know the benefits of collecting customer feedback. It helps you figure out how happy your customers are, it can weed out bugs in your system and improve the content on your website. Ultimately, it contributes to building a better product or service. All feedback forms were, however, not created equal, which is why […]

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]]> https://mopinion.com/customer-feedback-form-templates-and-examples/feed/ 0 7 Voice of Customer examples from top-tier brands https://mopinion.com/voice-of-customer-examples/ https://mopinion.com/voice-of-customer-examples/#respond Wed, 16 Jul 2025 07:24:57 +0000 https://mopinion.com/?p=87896 Listening to the Voice of Customer (VoC) is a process that helps your organisation map out the wishes and needs of your customers, enabling you to create an optimal customer experience. What’s interesting about this process, however, is that every organisation gathers and utilises this data differently. Are you in need of some inspiration for […]

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]]> https://mopinion.com/voice-of-customer-examples/feed/ 0 How to write good survey questions: 80 examples and tips https://mopinion.com/survey-questions/ https://mopinion.com/survey-questions/#respond Thu, 03 Jul 2025 07:58:07 +0000 https://mopinion.com/?p=86446 Do you want to gather feedback from users, customers, visitors or anyone else interacting with your your digital channels? Smart choice! Businesses that leverage consumer insights, outperform their competition by 85%, according to Microsoft. A popular way to start collecting feedback is by creating a survey. But which questions should you use? And how, exactly, […]

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]]> https://mopinion.com/survey-questions/feed/ 0 Creating a customer feedback form: A complete breakdown https://mopinion.com/customer-feedback-forms/ https://mopinion.com/customer-feedback-forms/#respond Tue, 01 Jul 2025 08:39:24 +0000 https://mopinion.com/?p=88590 Ever wondered how to nail down what your customers really think? Well, truth be told, it’s all in the form. Building a killer customer feedback form is the key to unlocking genuine insights. But there’s a catch. How do you know which elements of a form work for your brand? Where should you deploy them? […]

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